Contact Us
Hola amigo! Got a question, some feedback or just want to say hi?
We’d love to hear from you! For store related feedback please contact us via our feedback form and our store team will follow up with you directly!
Issues with your direct delivery order or need help with tracking, missing items or a refund?
You can chat live with our delivery partner team by following the tracking link and clicking the ‘Help’ button.
For issues regarding 3rd party delivery services (Uber/DoorDash), please contact the service provider within the app.
Our el SOCIAL FAQs section provides quick answers to common questions such as:
- Why didn’t I get the birthday offer this year?
- How do I claim points if I forgot to scan my app in-store?
- How do I change my account details?
If you are experiencing other loyalty issues please email our team at elsocial@sanchurro.com