el SOCIAL
Frequently Asked Questions

el SOCIAL has had a makeover and is now offering more opportunities to be rewarded for your San Churro loyalty.

For every $1 you spend, you’ll be rewarded with 10* points. The more points you earn, the bigger the reward you can redeem on any of our menu items! 

To be eligible to join el SOCIAL, a person must have a valid Australian address, a valid email address and be 18 years of age or older. Those under the age of 18 are eligible to participate in el SOCIAL provided they are over the age of 13 and have received parental or guardian consent in addition to the mandatory acknowledgement and agreement to the terms and conditions. San Churro reserves the right to request the parent or guardian to confirm consent of the individual’s participation at any time.

There are three ways to join el SOCIAL:

1. Download the el SOCIAL mobile app on iOS or Android, register your details and follow the prompts to verify your mobile number and/or email address.

2. Register your details and follow the prompts to verify your mobile number and/or email address.

3. Visit a San Churro and collect an el SOCIAL membership card. Register your card online and follow the prompts to verify your email address.

(Please note: you must use a valid email address when registering.  If you have registered before, you cannot register another account with the same email.  If you are having difficulty joining, please email elsocial@sanchurro.com)

Please ensure you have the latest version of the el SOCIAL app by doing an app refresh via your relevant app store.

Once updated and you’ve logged in this should solve the issue. If the issue continues, delete the app and re-install. You will then be able to log in with your account details.

Verified el SOCIAL members can redeem one (1) FREE* ‘Birthday Churros for Two’ (RRP $18.95) and a $20* ‘Churros Fiesta’ (RRP $38.95) during the month of their birthday.

Verified members must have made a full-priced purchase within 11 months prior to the start of their birthday month AND scanned their el SOCIAL app/card to be eligible. See full terms & conditions for our birthday offers.

If a member hasn’t made a purchase in the 11-months prior to their birthday month, they will not receive the Birthday Offers.

On the 1st of every month all verified el SOCIAL members who have made a full-priced purchase in-store or online and have a birthday that month will be notified via email and in the el SOCIAL mobile app that they can visit any San Churro store to redeem their birthday offers at any time during that month. Verified members are entitled to one (1) FREE* ‘Birthday Churros for Two’ (RRP $18.95) and one (1) $20* ‘Churros Fiesta’ (RRP $38.95) during the month of their birthday but not within the same transaction.

To redeem, members must show their el SOCIAL app offer barcode PLUS photo identification to confirm identity and birth date registered on an account. Alternatively, customers can sign up to el SOCIAL at least one month before their birthday month in order to be eligible to receive their birthday offer. This offer cannot be redeemed outside of the above period, regardless of circumstances beyond the members’ control, including but not limited to San Churro closure, public holidays etc.

Verified members must have made a full-priced purchase within 11 months prior to the start of their birthday month AND scanned their el SOCIAL app/card to be eligible. See full terms & conditions for Birthday Churros offer.

Haven’t signed up?

No, to redeem the birthday offers you must have signed up to el SOCIAL before the start of your birthday month AND made a full-priced purchase in-store or online AND scanned your el SOCIAL app/card in order for the offer to be loaded onto the account.

A new member who joins the el SOCIAL program in the month of their birthday will not be eligible to receive their birthday offers (FREE* ‘Churros for Two’ OR the ‘$20* Churro Fiesta’). You will, however, be eligible the following year if you are a verified member and have made a full-priced purchase within the previous 11 months.

You can either view your purchase history via the el SOCIAL website or the mobile app. You can also check your point status in one of our stores via the staff at the counter. If you have made a purchase that was not registered on your account please email elsocial@sanchurro.com and we can organise for you as long as you have the proof of purchase. 

The new conditions for our birthday offers starts from 1st January 2021 as outlined in our terms and conditions when we relaunched el SOCIAL in July 2020. 

Simply visit sanchurro.com/el-social/birthday-churros/

If you had a birthday prior to 31st December 2020 please email elsocial@sanchurro.com and we can look into this. 

If you have a birthday from 1st January 2021 you will receive the birthday offer email on the 1st of the month if you have made a full-priced purchase* in the last 11 months prior to your birthday month. If you don’t receive your birthday email and you can not see your birthday offers on your el SOCIAL account/app please contact elsocial@sanchurro.com

A full-priced purchase is when you pay for your order (in-store or online) that has not been discounted or complimentary. 

Yes, as long as you have made a purchase of more than $5 with us either in-store or online in the previous 11 months before your birthday you will qualify for your birthday offers.

Simply make a purchase in-store or place a direct order online before your birthday month AND scan your el SOCIAL card/app and you’ll be eligible to receive your birthday offers. Otherwise, you can still redeem your birthday offers

If you haven’t received the birthday offer email or if it doesn’t appear on your account/app this could be because:

1. You haven’t made a purchase in the last 11 months
2. You have made a purchase but did not scan your el SOCIAL app/card 

If you have further questions about the above points, please email elsocial@sanchurro.com and our team can assist!

We recommend checking that you have the latest version of the el SOCIAL app by doing an app refresh via your relevant app store. Once updated and you’ve logged in this should solve the issue. If the issue continues, delete the app and re-install.

There are TWO types of cards (plastic and digital) and there are THREE ways to access them:

•⁠  Plastic cards must be collected in-store and must be linked to your online account in order to activate it. To activate, complete the registration form
•⁠  A digital card is available on the mobile app on the profile screen
•⁠  You can also access a digital version of your card by logging into the website on a mobile device. Click on ‘My Profile’ and the barcode will appear

To activate your account. you must verify your email. You will be sent a verification email once you sign up online. Please check your junk folder if you don’t see the verification email, otherwise please contact elsocial@sanchurro.com if you are having issues.

If you picked up a card in-store, you can register your details here or by downloading the mobile app where you will be prompted to link the card to the app.

You can check how many el SOCIAL points you have by heading to the app or logging into your account. You can also ask our friendly San Churro team members to check for you!

You can update your account details via the el SOCIAL website or mobile app. If however, you need to change your date of birth because you accidentally put in the incorrect date, please contact elsocial@sanchurro.com

If you have lost your card feel free to collect another via a San Churro store and contact elsocial@sanchurro.com and we’ll be happy to transfer the points and your account over. 

No, when you create an el SOCIAL account online, you will automatically be issued with a digital card.

If you picked up a card in-store, you can register your details here or by downloading the mobile app where you will be prompted to link the card to the app by entering the Card Number in the appropriate field.

We’re sorry to see you go, amigo. To cancel your membership, please log into your account and in the menu section go to “Permanently Delete Account” and follow the prompts. Otherwise, you can also email us via elsocial@sanchurro.com

Every time you purchase any item with San Churro, you’ll be rewarded points*. You will earn 10 points* for every $1 you spend at San Churro using your el SOCIAL membership.

*Some menu modifications are excluded

IN-STORE: All you have to do is present your membership card or the “My profile” screen on the app or website to the San Churro team member at the time of purchase. 

ONLINE: When ordering online you will need to log into your el SOCIAL account and once logged in you will start earning points for every order.

There is no limit on how many points you can earn, however, San Churro will be monitoring any signs of suspicious or fraudulent activity and reserve the right to remove points or terminate an account if we have evidence of this

Members can earn loyalty points in any San Churro store in Australia and via San Churro online ordering.

Earned enough points to redeem rewards?

Once you have collected enough points for a free item, simply visit us in-store and let a San Churro team member know when you are ordering that you would like to redeem your free item. They will then scan your card or app to redeem.

You can also place your order on the app and website and choose to pay with your points at the checkout screen if you have enough for a freebie that is. So you can skip the queue and skip paying as well!

Yes, the new program is nationwide and you can earn and redeem points across all stores!

No, you will not be able to earn points for gift card purchases.

No, you can only earn points on orders placed directly with San Churro via order.sanchurro.com

*Delivery by San Churro is only available at selected stores only. Click here for more info. 

Yes, points can be earned on some discounted items, however, cannot be earned in conjunction with national promotions or discounts. For clarity on a menu item please check with store staff.

Yes, you can earn points on these items and will be 10 points for every $1 spent.

No, you will not earn points on the item if you have redeemed using points from your account. Points can only be earned using cash, credit or gift cards.

No, points can only be redeemed for menu or retail items.

Currently no you cannot transfer points to other members.

Unfortunately no, you must have the required amount of points to redeem the free reward item. If you order other items with the reward item you can split the bill between the points for the reward item and another payment method.

No, the points levels to redeem will remain the same at all times.

If your account has been inactive for 18 months and you have not used it for earning or redeeming points then your points and your account will be suspended. You will be notified of your membership on a regular basis so that you can keep track of the status of your points.